Webinar Deck: The Year in Review for CXM: Market Developments and the Outlook for 2025
Webinar
5 Nov 2024
Categories:
CXM Services (including Contact Center Outsourcing)
CX Excellence
Healthcare Provider
Outsourcing Excellence | Standard
Outsourcing Excellence | BPO
Outsourcing Excellence | Banking and Financial Services
Outsourcing Excellence | Banking and Financial Services | BPO
Outsourcing Excellence | Banking and Financial Services | ITS
Outsourcing Excellence | Healthcare and Life Sciences
Outsourcing Excellence | Healthcare and Life Sciences | BPO
Outsourcing Excellence | Healthcare and Life Sciences | ITS
Outsourcing Excellence | Insurance
Outsourcing Excellence | Insurance | BPO
Outsourcing Excellence | Insurance | ITS
General Report
Complimentary Publications
Webinar Documents
Analysts:
David Rickard
Chhandak Biswas
Divya Baweja
After experiencing significant growth post-pandemic, the customer experience management (CXM) market hit turbulence in 2024. Enterprises are now more cautious about their spending, pushing service providers to do more with less. At the same time, generative AI (gen AI)-led use cases are moving into production, which is revolutionizing how contact center leaders are thinking about their future operating models.
Watch this webinar to hear our CXM experts examine how the CXM market has evolved throughout 2024, and share what can be expected for 2025.
What questions did the webinar answer?
- How does the CXM service provider landscape across regions look in 2024
- How was the year for the broader CXM market, and which themes have materialized?
- What should we expect from the CXM market in 2025?