Financial service BPO (FS BPO) is one of the largest BPO markets.
In this rapidly evolving market it is important to clearly understand
the service providers’ current focus and their capabilities across key
delivery dimensions. However, organizations pursuing outsourcing or
offshoring initiatives in this area often find it difficult to obtain
reliable information and insights on service providers and their
Everest Research Institute’s FS BPO service provider profiles provide an
accurate, fact-based, and comprehensive snapshot of service provider
capabilities. Important aspects covered include service provider service
suite, scale of operations, technology solutions, and delivery
locations across all financial services segments including banking,
capital markets, and insurance.
The Accenture profile provides the following FS BPO-specific details:
FS BPO Overview:
Includes company overview, key FS BPO leaders, financial overview, FS
BPO revenue mix by geography and segments, technology landscape, and
FS BPO location landscape: Includes city level detail of key delivery locations across the world and FS BPO segments covered by these locations
Deep dive into individual FS BPO segments: Details
on each of the segments (Banking, Capital Markets, and Insurance)
covered by the service provider that includes major clients and recently
announced contracts, scale of operations in terms of FTEs and
sub-segments, and service suite
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on the third-party outsourcing of R2R activities.