Amid dynamic shifts in the market, the insurance intermediary sector is transforming significantly. A prominent trend is emerging toward prioritizing digitization and embracing advanced technologies to drive change, particularly given the challenging economic landscape and ongoing market consolidation. Considering the emerging risks associated with climate change and cyber threats, intermediaries are expanding their role beyond traditional risk placement to become strategic advisors. They harness data-driven insights to offer proactive risk management solutions to insurance agents, brokers, and Managing General Agents (MGA)s.

To navigate these evolving challenges and opportunities, the insurance intermediary sector is adapting by partnering with providers. This strategic move aims to streamline expenses, gain access to technical expertise, and leverage specialized talent. In response, providers are enhancing their digital capacities, partnering with InsurTech firms, and collaborating with intermediaries through a consultative methodology.

This compendium provides accurate, comprehensive, and fact-based snapshots of 15 insurance intermediary Business Process Services (BPS) providers. Each profile offers a detailed overview of the provider’s services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations.

Scope

• Industry: insurance intermediary BPS services
• Geography: global
• In this report, we limit our scope to vertical-specific insurance intermediary operations and do not cover horizontal functions such as Finance and Accounting (F&A), HR, procurement, and contact centers

Contents

This report features 15 insurance intermediary service provider profiles and includes:

• Insurance intermediary BPS service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments
• Insurance intermediary client portfolio: major clients and recently announced contracts, along with intermediary revenue split by geography and the intermediary type and FTE split by process and delivery location
• Global insurance intermediary delivery locations: details of key delivery locations worldwide
• Insurance intermediary technology solutions/tools: brief descriptions of key technology solutions

Membership(s)

Insurance Business Process

Sourcing and Vendor Management