Today’s workforce spans geographies and generations, making it a complex mix. Therefore, organizations are trying to better understand employee experiences across their entire life cycle and take actions to improve their experiences with the organization.

Employee Experience Management (EXM) platforms can help enterprise stakeholders, including senior leaders, HR business partners, and team managers, measure employee experience and leverage tools to take quick actions based on data-generated insights.

Employee Experience Management (EXM) – Technology Vendor Profile Compendium 2022 is a companion to Everest Group’s recently published Employee Experience Management PEAK Matrix Assessment 2022 report. The compendium provides comprehensive and fact-based snapshots of 17 EXM vendors. Each profile provides an overview of the technology vendor, its products, key clients and partnerships, and client portfolio across geographies, industries, and buyer sizes, along with product capabilities and key developments.

Additionally, each profile includes the technology vendor’s positioning on the Everest Group PEAK Matrix® and offers a robust analysis of vendor’s capabilities. The compendium will enable technology vendors to benchmark their strengths and limitations against their competitors and assist EXM buyers and potential buyers in assessing the vendors on their desired set of capabilities.

Scope

• The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading EXM platform providers, client reference checks, and an ongoing analysis of the EXM platform market
• Industry: All industries
• Geography: All geographies

Contents

In this research, we analyze EXM service providers across the following dimensions:

• EXM service capability and strategy – company overview, leadership, EXM functional capabilities across geographies, partnerships, key EXM-related developments, technology solutions, and the spread of EXM FTEs globally
• EXM client portfolio – total number of clients, major clients, and client split by countries in scope, industry, and buyer size
• Detailed assessment of EXM capabilities – Everest Group’s assessment of provider performance on each of the PEAK Matrix® delivery capabilities, along with key strengths and limitations

Membership(s)

Human Resources

Sourcing and Vendor Management