The Benefits Administration Outsourcing (BAO) – Service Provider Profile Compendium is a companion to Everest Group’s latest study, the Benefits Administration Outsourcing (BAO) - Service Provider Landscape with PEAK Matrix Assessment 2016. This report provides accurate, comprehensive, and fact-based snapshots of 11 major BAO service providers. Each profile highlights the service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer size. In addition, each profile provides key insights into the strengths and areas of improvements of each service provider.

This compendium of profiles tracks 11 major BAO service providers including ADP, Aon Hewitt, Bswift, Businessolver, Empyrean, Fidelity, Mercer, OneSource Virtual, Secova, Willis Towers Watson, and Xerox.

Content

Each service provider profile comprises four key pages:

• BAO service capability and strategy – includes company overview, leadership, BAO-related technology investments, BAO service suite across geographies, partnerships, key BAO-related developments, and spread of BAO FTEs globally
• BAO client portfolio – includes total number of clients and participants managed, major clients, split of participants across benefits segments, and client split by geography, industry, and buyer-size
• BAO delivery locations – includes city-level detail of key delivery locations across the world
• Everest Group assessment of each provider – provides key insights into the strengths and areas of improvements of each service provider

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 11 major BAO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of BAO will be able to assess the service providers on the desired set of capabilities.

Membership(s)

Human Resources Outsourcing (HRO)