The market for Service Delivery Automation (SDA) is a fast moving one, both in terms of adoption as well as advances in technology. Adoption of SDA is changing traditional global services models and the associated Total Cost of Ownership (TCO). Partially- or fully-automated processes reduce the number of FTEs that are needed to deliver services. The reduction in headcount can bring big cost savings to an organization or outsourcing service provider with not only lower salary costs but also the total costs of hire to retire.
Scope
Automation brings several benefits, some of these have direct implication on cost of services and others are more difficult to quantify, that contribute to the changes in services and the Total Cost of Ownership (TCO). This whitepaper analyzes all these factors that has impact on services TCO and subsequently on pricing models and how they can change to reflect increasing automation.
This whitepaper is intended for enterprises, service providers, and advisers as a guide to the impact of SDA on contract TCO and new styles of pricing.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
