In the competitive FAO market, service providers are left with limited options to add value for clients. Offshoring, labor arbitrage, and standard process improvement functions have become redundant. Client expectations have become more value-centric rather than purely labor arbitrage-driven. This shift in focus is resulting in clients considering termination of contracts and switching service providers despite the complex cycle of choosing a new one, as well as the effort and cost that go into the transition.
In this report we identify the major reasons for dissatisfaction among the clients and the steps that the service providers can take to increase buyer stickiness.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…