Process mining plays a vital role in driving operational excellence and facilitating enterprises’ digital transformation initiatives. By employing a data-driven approach, it enables continuous discovery, monitoring, and optimization of existing processes. The global process mining market is growing, with diverse applications across business functions and industries. Process mining holds the potential to enhance operational efficiency, ensure process governance and compliance, and elevate the customer experience. In response to market demand, technology providers are rapidly advancing their products to offer enhanced capabilities, features, and functionalities. However, selecting the right-fit process mining technology providers is essential for achieving success.

This compendium provides comprehensive and fact-based snapshots of 18 leading process mining technology providers and evaluates their offerings and capabilities. It will assist buyers in selecting providers that best align with their needs.

Scope

• All industries and geographies
• Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
• This assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market

Contents

This report provides key stakeholders a snapshot of 18 leading process mining technology providers’ offerings and capabilities.

Each technology provider profile includes the following details:

• Company overview
• Recent deals and announcements
• Market adoption and client portfolio mix
• Product overview and partnerships
• Product features, functionalities, and key enhancements
• Measure of capabilities across PEAK Matrix® dimensions
• Key strengths and limitations

Membership(s)

Service Optimization Technologies (SOT)

Process Mining

Sourcing and Vendor Management