Banking Operations State of the Market 2023
State of the Market Report

8 Sep 2023
by Manu Aggarwal, Suman Upardrasta, Sahil Chaudhary, Rahul Mittal, Abhilasha Sharma, Aditya Mahajan

Amid a challenging year marked by volatile interest rates, inflation pressures, and a banking crisis, the banking industry has swiftly realigned its priorities to navigate these complex market dynamics. This report examines the transformations that enterprises are pursuing and the support they require in this evolving landscape. By analyzing data from Everest Group’s annual RFI process, interactions with industry leaders, client references, and ongoing market analysis, the report offers a comprehensive panorama of the banking operations market.

The study analyzes the impact of key macroeconomic factors on the Banking and Financial Services (BFS) industry, highlighting the priority areas that enterprises are focusing on. It also examines the BFS Business Process Services (BPS) market, highlighting the emerging trends among providers and evaluating their responses to the industry’s evolving needs. A detailed scrutiny of the banking operations provider landscape is presented, along with an insightful outlook on the future of banking operations.

In this report, we discuss the banking market’s current state and offer invaluable insights into the strategies, trends, and challenges shaping the industry’s trajectory.

Scope

  • Industry: BFS
  • Geography: global

Contents

In this report, we examine:

  • Key macroeconomic factors affecting the BFS industry
  • Priority focus areas for enterprises
  • BFS BPS market overview
  • Emerging trends among BFS BPS providers
  • Banking operations provider landscape
  • Banking operations outlook

Membership(s)

Banking Business Process

Sourcing and Vendor Management

 

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