In the rapidly evolving Trust and Safety (T&S) space challenges such as ensuring user safety in the gen AI era, adherence to regulatory requirements, and deploying AI while ensuring responsible and sustainable practices remain key enterprise challenges. Enterprises are facing these challenge head-on through innovative platform design and a synergistic use of AI and human intervention. They are further supported by third-party providers that are investing in capabilities to provide both scale and technology.
As the enterprises further deploy gen AI for commercial applications, they will require additional T&S support to guardrail foundational models and ensure their responsible and safe deployment. Moreover, gen AI is anticipated to transform the nature of work, talent strategies, and pricing models for T&S, ultimately leading to a net increase in outsourced T&S spending.
In this report, we offer a comprehensive coverage of the T&S market and analyse it across various dimensions, such as market overview, service provider landscape, and the evolving market situation. This report also provides actionable recommendations and innovative solutions, making it an essential resource for leveraging AI's potential while ensuring safety and security in customer-facing applications.
Scope
All industries and geographies
Service: T&S
Contents
In this report, we examine:
Enterprise T&S challenges and risk mitigation strategies
Investments by third-party providers to support enterprises
Impact of gen AI on T&S
Future enterprise challenges
T&S BPS outsourcing overview and competitive landscape
