This Virtual Roundtable Discussion Summary is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us.

Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day.

In this virtual roundtable, Everest Group Partner Jimit Arora and Vice President Amy Fung, shared perspectives on the “next normal” in services sourcing, including key points around immediate and structural savings, as well as six key decisions to make when planning the next normal. The group then engaged in a lively discussion around priority considerations for the next normal, which can be categorized into three groups: risk management, solution design, and performance management.