Banking, Financial Services, and Insurance (BFSI) companies leverage different sourcing models based on their objectives and sourcing philosophy. In this journey, the Global In-house Centers (GICs) play a key role and are no longer perceived as the “cost centers” only. In fact, they are offering value beyond arbitrage by delivering analytics, driving innovation, and supporting enterprise-wide transformation initiatives.

This report is based on our propriety databases, extensive experience and understanding of the GIC market and global services industry. The analysis is based on BFSI GICs providing offshore delivery of global services and excludes centers that serve domestic operations. This report is relevant for a broad set of stakeholders – parent organizations, GICs, and industry influencers (e.g., industry bodies) to understand what GICs have delivered so far and future priorities.

Content

The report provides an overview of global BFSI GIC landscape and in-depth analysis for India-specific BFSI GICs. The report includes the following key areas:

• The buyer geography section, covering GIC activity across U.S., UK, Rest of Europe, APAC, and Rest of World
• The functions delivered and split by operations, Information Technology (IT) - application development & maintenance and infrastructure, and Corporate functions (e.g., finance, HR)
• The delivery location of the GICs globally and within India, distribution across tier-1/2 locations with rationale and case examples
• Emerging themes and priority areas for GICs as they continue to evolve as “capability” centers and deliver more value. The key themes covered in the report are delivering analytics as a shared capability, cross-functional collaboration, global ownership etc.

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