Digital service delivery (social & interactive, mobility, analytics, cloud, automation, Internet of Things (IoT), and digital cybersecurity) is witnessing significant traction in the global services industry. Technology advancements and focus on digital consumerism are the key drivers responsible for proliferation of digital services. As the industry embraces the digital agenda, talent has become a critical success factor for both enterprises and service providers.
This report provides an in-depth view of the global digital services industry from a talent perspective. It covers the global distribution of digital talent coupled with cost trade-offs and provides readers with an up close view of global “sweet-spots” for various digital services.
The report is broadly divided into four sections:
Global landscape and current distribution of digital talent across key delivery geographies. This section also covers the emerging locations that are suitable for digital service delivery
Comparative attractiveness of leading locations for digital services, in terms of talent availability and financial attractiveness
MAP Matrix™ for digital service delivery, which segregates the maturity of delivery geographies into “Leaders”, “Major Contenders”, and “Aspirants”
Implications for industry stakeholders with regard to the adoption of digital services
The scope of the report
Digital segments: Social & interactive, mobility, analytics, cloud, and next-generation (digital cybersecurity, IoT, and automation)
Analysis of leading cities being leveraged for digital services delivery across India, Asia Pacific, Latin America, nearshore Europe, onshore tier-2 Europe, and onshore tier-2 U.S.
Note: this report is from 2012. See our most recent R2R research report.
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