PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q3 2014 includes the following:
Assessment of pricing drivers in ITO and BPO, including:
Buy-side dynamics
Supply-side dynamics
Key macroeconomic factors
Overall impact of the drivers on pricing in Q3 2014
Pricing outlook for Q4 2014
Featured research
Cloud-based HR systems
Termination clauses relevant in outsourcing contracts
Contents
This report contains in-depth analysis of the drivers that impact pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side drivers including resource utilization, support costs, and service provider financial performance
Macroeconomic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these drivers on pricing in Q3 2014 and the outlook for Q4 2014.
The featured research section includes:
Differences between ERP- and cloud-based HRO solutions, key technology models available, HR transformation and cost saving options available with such models, technology adoption trends in HRO deals, and the typical pricing variation between on-premise ERP- and cloud-based implementations
Identifying key termination clauses relevant in outsourcing contracts, their suggested neutral content to balance buyer and provider interests, and typical range of termination fee in specific ITO and BPO contracts
Note: this report is from 2012. See our most recent R2R research report.
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