With rising wage costs challenging the value proposition of the labor arbitrage model, both enterprises and service providers are exploring new avenues to optimize service delivery and unlock further cost savings. Technology has emerged as a key lever to enhance the value proposition of Business Process (BP) delivery, and the next wave of cost savings is expected to be led by Service Delivery Automation (SDA), which refers to automation of processes to reduce the need for human capital.
This report presents a forward-looking view of the impact of automation on delivery location strategies of companies. We have considered a popular automation technology called Robotic Process Automation (RPA), which is very effective in automating rule-based transactional processes, to analyze the impact of automation on delivery portfolios.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…