As traditional labor arbitrage values are increasingly exhausted, large enterprises need to focus on productivity augmenting initiatives for their application development and maintenance (ADM) function. Based on conversations with several market stakeholders including enterprises, shared services, and service providers, this report builds out a framework to diagnose productivity issues and identify appropriate initiatives.
The key themes covered in this research include:
A productivity maturity framework
Descriptions of typical productivity challenges
Live examples of successful productivity initiatives across organizational design, technology, people policies, and KPI measurement
Recommendations on how to identify and sequence productivity improvement initiatives
The potential reward for sustained productivity improvement is significant – 20-50% in further savings, but more importantly increased speed and a greater focus on new functionality versus managing the mess. Everest Group is seeking to identify and disseminate industry best practices for driving higher ADM productivity. In the spirit of advancing industry dialogue, we welcome reactions and examples of what has and has not worked – and why. Contact our IT services team at [email protected] to connect with our experts.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
