PricePoint reports identify trends in the pricing of ITO (both ADM and infrastructure) and BPO (both voice and non-voice) services through a comprehensive analysis of key demand-side, supply-side and macro-economic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.
Scope
PricePoint Q4 2012 includes the following:
Assessment of pricing drivers in ITO and BPO, including:
Buy-side dynamics
Supply-side dynamics
Key macro-economic factors
Overall impact of the drivers on pricing in Q4 2012
Pricing outlook for Q1 2013
Featured research
Philippines versus India pricing differential
Trend of “pricing optics” strategy
Contents
This report contains in-depth analysis of the drivers that impact pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side drivers including resource utilization, hiring mix, support costs, onshore-offshore mix, and service provider financial performance
Macro-economic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these pricing drivers on pricing in Q4 2012 and the outlook for Q1 2013.
The featured research section focuses on pricing differential between India and Philippines in light of the differing trend in inflation and forex for the two countries and provides a framework for adjusting contracted rates for forex fluctuations. It also highlights three “pricing optics” strategies commonly deployed by service providers, to negate the impact of rate card discounts on deal-level margin.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
