PricePoint reports identify trends in the
pricing of ITO (both ADM and infrastructure) and BPO (both voice and
non-voice) services through a comprehensive analysis of key demand-side,
supply-side, and macroeconomic factors that impact pricing.
Additionally, the reports include insights on contemporary outsourcing
trends driven by key market developments.
Scope
PricePoint Q2 2012 includes the following:
Assessment of pricing drivers in ITO and BPO, including:
Buy-side dynamics
Supply-side dynamics
Key macroeconomic factors
Overall impact of the drivers on pricing in Q1 2012
Pricing outlook for Q2 2012
Featured research
Overview of the ITO landscape in the emerging Asia Pacific locations
Assessment of tier-2 Indian cities for offshore IT delivery
Contents
The
report contains an in-depth analysis of the drivers that impact the
pricing of ITO and BPO services in India and United States. The drivers
included in the analysis are:
Buy-side drivers, including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side
drivers, including resource utilization, hiring mix, support costs,
onshore-offshore mix, and service providers’ financial performance
Macroeconomic factors, including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these pricing drivers on pricing in Q2 2012 and the outlook for Q3 2012.
The
featured research section throws a spotlight on the IT outsourcing
landscape in the emerging Asia Pacific locations. It also highlights the
increasing contribution of tier-2 cities in India’s IT outsourcing
market and assesses the advantages of leveraging tier-2 cities for both
service providers and buyers.
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…