Webinar Deck: How to Attain Value from the Next Generation of Business Process Services, BPS 4.0
Webinar
18 Feb 2021
by
Michel Janssen, Rajesh Ranjan, Arkadev Basak
On February 18, Everest Group hosted a webinar titled, "How to Attain Value from the Next Generation of Business Process Services, BPS 4.0."
Over the years, the global Business Process Services (BPS) / Business Process Outsourcing (BPO) industry has evolved to meet changing business requirements, leading to increased global adoption. COVID-19 has created unprecedented challenges, but the industry is demonstrating strong resilience. More importantly, the pandemic has paved the way for the next generation of BPS, or BPS 4.0.
Leveraging a pioneering study by Everest Group, in collaboration with NASSCOM, this webinar delivers insight into what BPS 4.0 will bring to the future, its value proposition and how to attain it, and key implications for various stakeholders.
Our experts address the following:
What is BPS 4.0?
What levers need to come into play to realize the full BPS 4.0 value proposition?
What are the implications of BPS 4.0 for various stakeholders?
What is the Everest Group BPS Top50™?
The Everest Group BPS Top50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Proce…
