The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises.

However, the CX market is now facing a new set of challenges influenced by the increasing need to provide differentiated experiences to customers – while managing mandates to reduce costs.

Watch our CX experts where they explored key trends and provided recommendations on what to prioritize and how to navigate the challenges to deliver exceptional CX

What questions did the webinar answer for the participants?

• What is the CX industry outlook for 2023 and how can enterprises reduce costs?
• What are the potential challenges and trends that will impact the CX industry?
• Which actions can enterprises and service providers take to build their CX strategies for 2023 and navigate potential challenges?