The Risky Side of Offshore Growth: Operational Challenges in the Top 5 Indian IT Majors

25 May 2011
by Jimit Arora

Market Vista


The Top 5 of Indian IT of WITCH (Wipro, Infosys, TCS, Cognizant, and HCL) displayed exceptionally rapid growth in the last few quarters. However, this exceptional growth appears to have come at the expense of client satisfaction and quality of service delivery. The concern is meaningful that in Q1 2011, Everest Group's risk dashboard for WITCH required a change in operational parameters from “No Risk” to “Marginal Risk”.

This complimentary Market Vista Breaking Viewpoint summarizes Everest Group's perspectives on the operational challenges faced by the Top 5 Indian IT companies, and offers buyers recommendations to stay proactive and manage risks related to offshore delivery. 

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