Financial Services BPO (FS BPO) Service Provider Profile Compendium

24 Mar 2011
by Rajesh Ranjan



The Financial Services BPO (FS BPO) service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the FS BPO market. Each 4-5 page service provider profile provides a comprehensive picture of their service suite, scale of operations, technology landscape, recent developments, and delivery locations across all financial services segments including banking, capital markets, and insurance.

This compendium of profiles tracks 14 FS BPO service providers including Accenture, Capgemini, CSC, eClerx, EXL Service, Genpact, HCL, HP, Infosys BPO, Intelenet Global Services, Syntel, TCS, Wipro, and WNS.



Each service provider profile provides the following FS BPO-specific details:

  • FS BPO overview: Includes company brief description, financial overview, FS BPO leadership, FS BPO revenue split by segment and geography, recent announcements/developments, and technology landscape
  • FS BPO location landscape: Includes city level detail of key delivery locations across the world by FS BPO segments
  • Deep dive into individual FS BPO segments: Details on each of the segments (Banking, Capital Markets, and Insurance) covered by the service provider that includes major clients and recently announced contracts, scale of operations in terms of FTEs and sub-segments, and service suite

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of the 14 major FS BPO service providers. While service providers will be able to benchmark their areas of strength and those of development vis-à-vis other service providers in the marketplace, buyers and potential buyers of FS BPO will be able to assess the service providers with desired set of capabilities.


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