Market Vista Q2 2010: Primer - Overview of Key Contact Center Suppliers in EMEA for French Language Support

4 Aug 2010


Market Vista


While traditionally the French contact center services activity has largely remained on shore, the growing maturity of global sourcing in other languages is encouraging buyers and suppliers to leverage lower cost locations in Africa and Central and Eastern Europe for sourcing French language support. In particular, Egypt, Morocco, Mauritius, and Tunisia are emerging as attractive low-cost offshore/nearshore destinations for French contact center services. Lower operating costs coupled with a large French-speaking workforce are the key value propositions of these countries. This Everest research provides an overview of select contact center players in Europe, Middle East, and Africa (EMEA) that have successfully achieved meaningful scale, capabilities, and experience in the French language to be considered credible options for meeting global sourcing requirements of large companies.

The full research brief is complimentary for Market Vista subscribers and is also available for purchase. Market Vista subscribers: to access the full 14-page research brief, please log in and click the download button in the upper right-hand corner of the page.  

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