Despite global economic challenges, political shifts, and increased returns scrutiny in 2024, enterprises remain optimistic. They focus on value creation and enhancing employee experience through workplace transformations. These transformations include generative AI, copilots, collaborative cloud tools, and agentic AI. As enterprises seek to stay competitive, they increasingly partner with providers to guide them in adopting and evolving these new technologies.
This shift has led to heightened expectations, with enterprises demanding more from their providers and seeking strategic partnerships with innovation. In response, providers are exploring new ways to meet these evolving demands across industries. While several have found the right mix to meet client management and introduce innovative commercial models, challenges remain around ensuring consistent innovation, delivering added value, and maintaining resources’ technical expertise.
In this report, we examine enterprise satisfaction levels with their providers. The report explores reasons for dissatisfaction and outlines enterprises’ future priorities. It also identifies the top five digital workplace service providers delivering superior value across North America and Europe.
Scope
Geography: North America and Europe
Inclusion criteria for rankings: primary inputs gathered through buyer references, case studies, and RFI documents for Digital Workplace PEAK Matrix® Assessment 2024
Contents
In this report, we:
Offer a summary of enterprises’ views on providers’ capabilities
Assess enterprise satisfaction levels regarding their digital workplace service providers
Analyze enterprises’ future priorities in the digital workplace, detailing solutions, or technologies that enterprises plan to invest in
Evaluate the top five digital workplace service providers delivering superior value across North America and Europe
