The digital commerce platform landscape is rapidly evolving due to the rise in online shopping, new digital channels, and technology advances. Composable commerce, marketplace growth, and increasing B2B digital transactions are reshaping the industry, presenting new avenues to innovate and scale. Moreover, integrating AI enhances digital commerce, from customer service chatbots to personalized product recommendations, enabling enterprises to deliver tailored and responsive experiences.
In this transforming landscape, digital commerce platforms provide businesses with the infrastructure to manage their online presence effectively. These platforms empower organizations to deliver comprehensive functionality, ensure reliable performance, and address scalability and security demands. Choosing the right platform is essential for enterprises looking to drive growth, enhance customer engagement, and remain competitive.
This compendium analyzes 21 digital commerce platform providers’ capabilities. Each profile offers a comprehensive overview of the provider’s vision, strategy, enterprise adoption, investments, partnerships, and case studies.
Scope
- All industries and geographies
- —This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital commerce platform providers, client reference checks, and an ongoing analysis of the digital commerce platforms market
Contents
In this report, we evaluate 21 digital commerce platform providers and include:
- Company overview, including vision and adoption across enterprise segments and industries
- Key digital commerce case studies
- Investments, key solutions, and partnerships
Membership(s)
Marketing and Interactive Experience
Sourcing and Vendor Management