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The global services market is highly dynamic and evolving rapidly. This transformation is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are reassessing their market positions and refining their growth strategies. As enterprises explore sourcing models to unlock additional value, evaluating new technology offerings and different pricing models is imperative.
Everest Group’s Provider Snapshots offer a holistic and integrated view of leading providers to aid strategic decision-making for providers and enterprises in this dynamic market. These reports provide a fact-based view of leading providers across dimensions.
Scope
In addition to leveraging our research expertise of over 30 years, provider snapshots are based on the following information sources:
PEAK Matrix® reports
Proprietary databases
Company filings
Contents
In this report, we analyze providers across the following parameters:
Overview: a snapshot of providers’ financial performance, industry presence, geographic spread, function focus, and key industry clients
Delivery footprint and headcount: graphical representation of providers’ delivery presence and headcount worldwide
Key public announcements: a summary of important public announcements in the last year