At the ZohoDay25 event, held from February 3-5, 2025, in Texas, US, Zoho announced its latest agentic AI innovations to enhance AI-driven automation and decision-making. The event highlighted Zoho’s key offerings, including Zia Agents for streamlining automation, Zia Agent Studio for building and customizing agents with no-code/low-code tools, and Agent Marketplace for accessing a gallery of AI agents. These offerings empower businesses to elevate their employee and customer experiences.

In this report, we analyze the new features, including how well Zoho’s offerings align with enterprise objectives and requirements, and identify key strengths and improvement areas.

Scope

• All industries and geographies
• This report assesses Zoho’s announcements from its ZohoDay25 event

Contents

In this report, we:

• Outline key agentic AI objectives and requirements
• Examine themes driving and limiting agentic AI demand
• Assess Zoho’s current market position and its agentic AI offerings
• Analyze new features’ strengths and improvement areas

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management