Intelligent Document Processing (IDP) products are an essential component of an enterprise’s automation technologies portfolio. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and extract information from structured, semi-structured, and unstructured documents.

The need to improve operational efficiencies and employee productivity, achieve cost savings, and enhance employee and customer experience is driving IDP adoption among enterprises. IDP products are also rapidly becoming more sophisticated in terms of their capabilities, features, and functionalities. To achieve success in implementing IDP, enterprises need to select the right IDP technology partner.

In this report, we study 36 IDP technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities and offerings. The research will help buyers select right-fit technology providers for their needs, while technology providers will be able to benchmark themselves against each other.

Scope

• All industries and geographies
• IDP products that are sold on license and irrespective of any ongoing business or IT process outsourcing or managed services were considered for this report

Contents

This PEAK Matrix report examines:

• Everest Group’s PEAK Matrix evaluation of IDP technology providers and their categorization into Leaders, Major Contenders, and Aspirants
• Competitive landscape of the IDP technology provider market
• Key IDP technology trends
• Key strengths and limitations of each IDP technology provider

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management