PriceBook H1 2021 - ITS
Market Report

31 Mar 2021
by Abhishek Sharma

Price Book is available only to Outsourcing Excellence members. For information on membership, please contact us

The PriceBook is an off-the-shelf reference that can be used by Strategic Outsourcing & Vendor Management professionals to support a range of ongoing pricing and commercial discussions with service providers, plus internal planning and back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss other points related to the PriceBook.


The PriceBook H1 2021 includes the following:

  • Price benchmarks for ~55 IT, BPO, and consulting roles across 10 common onshore, nearshore, and offshore global delivery geographies
  • Pricing trends and their drivers over the past six months
  • Performance metrics and benchmarks for ~20 key metrics
  • Key delivery and solution metrics that impact Total Cost of Ownership (TCO)


The PriceBook contains insights on price, performance, and delivery metrics for key outsourced services such as IT Applications, IT Infrastructure, Finance & Accounting, Contact Center, and Business Consulting. It also includes drivers that impact the pricing of ITO and BPO services in onshore, offshore, and nearshore delivery geographies.

The price benchmarks are normalized to best-in-class, industry standard nomenclatures and solution considerations. Some of the delivery and solution metrics covered in the PriceBook include:

  • Staffing mix
  • Offshore and nearshore ratios
  • Premiums based on underlying technology skills
  • Contemporary productivity commitments
  • Efficiency ratios for infrastructure services
  • Language premiums for voice-based services

For information on membership, please contact us


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