Healthcare Payer Enterprise Insights – H2 2020
State of the Market Report

9 Apr 2021
by Abhishek Singh, Chunky Satija, Kanika Gupta

The pandemic has led to sweeping changes in who receives care, how they access it, and how healthcare organizations (healthcare providers, payers, and community resources) come together to meet the complex and accelerated demand for care, while dealing with provider burnout, customer distrust, and financial turmoil. Healthcare payers have faced critical challenges such as disruption of member service operations and administrative inefficiencies around provider network management/coordination, member communication, and claims management.

This report evaluates payer performance in H2 2020 and focuses on industry- and account-level financial and LoB performance, key business and IT investment themes, and the Global Business Services (GBS) landscape.


Industry: healthcare payer

Geography: US


This report provides:

  • Payer industry overview: financials, membership by LoB, business themes, and IT themes, GIC landscape
  • Account-specific insights: financials, membership by LoB, and account-specific themes


Healthcare Payer and Provider Information Technology

Sourcing and Vendor Management


Page Count: 29