Powering Business Processes with Intelligent Automation – Intelligent Processes Automation (IPA) State of the Market Report 2021
State of the Market Report

30 Jun 2021
by Anil Vijayan, Ashwin Gopakumar, Akash Munjal, Anish Nath

Everest Group defines Intelligent Process Automation (IPA) as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. It is one of the most potent digital levers enabling digital transformation for organizations globally, which are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing COVID-19 crisis.

This research provides IPA buyers and solution providers a detailed view of the market and analyzes it across dimensions including market overview and adoption trends, solution characteristics, services characteristics, IPA solution provider landscape, and outlook for 2021-22.


The scope of this report includes:

  • All industries and geographies
  • IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
  • IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services

This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals.


In this report, we study:

  • IPA market overview
  • Adoption trends
  • Solution characteristics
  • Services characteristics
  • IPA solution provider landscape
  • Challenges, best practices, and future outlook

Membership (s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management


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