Multi-process Human Resources Outsourcing (MPHRO) Services - Service Provider Compendium 2021
Market Report

12 Feb 2021
by Anil Vijayan, Priyanka Mitra, Sharath Hari N

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Compendium 2021 is a companion to Everest Group’s Multi-process Human Resources Outsourcing (MPHRO) Services Provider Landscape with PEAK Matrix® Assessment, which assesses 20 major MPHRO service providers.

This report provides comprehensive service provider profiles, each of which includes the providers’ delivery capabilities, market strategies, key organizational developments, delivery footprint, and client portfolios along various dimensions, such as services in scope, industry, and buyer-size. Each profile also specifies the service provider’s positioning on the Everest Group PEAK Matrix.

The compendium will enable buyers and potential buyers of MPHRO services to assess the service providers on their desired set of capabilities, while service providers will be able to benchmark their areas of strength and limitations against peers.


This compendium tracks 20 major MPHRO services providers, including Accenture, ADP, Alight, Ascent HR, Capgemini, Capita, CGI, Conduent, DXC Technology, IBM, Infosys, MHR, Neeyamo, OneSource Virtual, SD Worx, Sopra HR, TCS, Wipro, WNS, and Zalaris.


In this research, we analyze learning service providers along the following dimensions:

  • MPHRO service capability and strategy – includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and spread of MPHRO FTEs globally
  • MPHRO client portfolio – includes total number of clients, major MPHRO clients, recent MPHRO wins, split of deals by geography, industry, and buyer size
  • MPHRO delivery locations – includes city-level detail of key delivery locations globally
  • MPHRO sourcing considerations – includes service provider performance assessment, along with key strengths and limitations, based on the PEAK Matrix assessment


Human Resources

Sourcing and Vendor Management


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