This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us.

Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day.

In this virtual roundtable, Everest Group Partner Jimit Arora and Vice President Amy Fong and our participants discussed how organizations measure and manage service providers to improve outcomes, as well as practices and technologies for performance management, roles and responsibilities in the process, and how to avoid getting to the point of contractual remedies..