Buyer Satisfaction with Intelligent Document Processing (IDP) – Are Buyers Delighted or Disenchanted?

9 Jul 2020
by Anil Vijayan, Ashwin Gopakumar, Samikshya Meher

Intelligent Document Processing (IDP) can offer multiple benefits – improved document processing accuracy, reduced cost, faster turnaround time, and enhanced employee experience, among others. These solutions can be integrated with internal applications, systems, and other automation platforms. IDP products find a wide variety of use cases across business functions and verticals, and, thus, many enterprises and global service providers are investing in IDP.

However, IDP is a burgeoning market with technologies that are relatively new to many potential buyers, in terms of solution features, deployment models, and commercial aspects. These products are also rapidly evolving in the sophistication of their capabilities, features, and functionalities.

This report analyzes the IDP technology market across various dimensions, such as key drivers for adoption, buyer satisfaction with vendor capabilities, and key strengths and areas of improvement according to buyers.


  • All geographies and industries
  • IDP software products that leverage AI / cognitive capabilities and are available for independent licensing; these products are offered as either platforms that allow enterprises to deploy them as out-of-the box solutions using pre-built modules or as custom solutions that help classify and extract data
  • We have analyzed the following technology vendors for this report: ABBYY, AntWorks, Automation Anywhere, BIS, Datamatics, EdgeVerve, Ephesoft, Evolution AI, HCL Technologies, Hyperscience, Ikarus, Infrrd, Kofax, OpenText, Parascript, Rossum, UST SmartOps, and WorkFusion


In this research, we study the following topics:

  • Key buyer drivers/objectives for IDP adoption
  • Buyer satisfaction with products/vendors in meeting objectives
  • Buyer satisfaction with the products’/vendors’ capabilities across various capability dimensions and subdimensions
  • Key strengths and areas of improvements according to buyers


Service Optimization Technologies (SOT)


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