Global Services Market Pressing Issues in 2020: Service Providers’ Perspective

6 Mar 2020
by Shirley Hung, Vignesh Kannan, Hrishi Agarwalla

The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key aspects of global sourcing industry. This report presents the results of a study we conducted in November 2019 with senior stakeholder from service providers and enterprises to understand their thoughts as they underwent the planning process for the year 2020.

This report highlights service providers’ growth sentiments, key priorities, challenges, and outlook for 2020 and draws a parallel with how aligned they are with enterprises.

Scope and report contents

  • Revenue and headcount growth in 2019 as well as expectations for 2020
  • Key business priorities and challenges
  • Digital priorities
  • Key talent challenges and priorities
  • Expectation from service providers


Market Vista™


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