Global Services Market Pressing Issues in 2020: Enterprises’ Perspective

31 Jan 2020
by Michel Janssen, Shirley Hung, Hrishi Agarwalla

The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key aspects of global sourcing industry. Everest Group interviewed senior stakeholders across enterprises in November 2019, to understand their thoughts as they underwent the planning the process for the year 2020. The findings of the survey are presented in this report.

This report highlights the enterprises’ growth sentiments, key priorities, challenges, and outlook for 2020, with a deep dive into sourcing and procurement stakeholder groups.

Scope and report contents

  • Revenue and headcount growth in 2019 as well as expectations for 2020
  • Key business priorities and challenges
  • Digital priorities
  • Key talent challenges and priorities
  • Expectation from service providers


Market Vista™


Page Count: 48