Industry Insights – Healthcare

24 Jan 2020
by Bharath M, Chunky Satija, Shivani Mudgil, Disha Khandelwal, Naman Sharma

The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors.

This document is the fifth in our series of such enterprise-specific reports and is focused on healthcare market. The report reflects the benchmarks and trends specific to all the leading North America- and Europe-based healthcare markets majors as well as leading service providers in this sector. This report will be useful for healthcare firms, their GICs, as well as service providers as part of ongoing initiatives to assess sector-specific benchmarks and insights.


  • Key drivers of global sourcing adoption in healthcare markets
  • Global sourcing maturity across key functions – these include healthcare provider and payer operations, IT-ADM & infrastructure, corporate functions (F&A, risk & compliance, and HR), and digital services (analytics, mobility, automation, social, cloud, cybersecurity, and augmented reality/ visual reality)
  • Offshore penetration and sourcing mix across key functions – healthcare provider and payer operations, IT services (ADM and infrastructure), corporate functions, and digital functions
  • Adoption of digital services (automation, analytics, cloud, blockchain, and AR / VR) in healthcare
  • Leading offshore locations leveraged for service delivery
  • Key trends for global sourcing in healthcare industry


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