Global Services Market Pressing Issues in 2020: GBS/GIC Perspectives

3 Feb 2020
by H. Karthik, Hrishi Agarwalla, Rohitashwa Aggarwal

The Global Services Market Pressing Issues are unique reports, based on annual surveys, that capture the pulse of the market on key aspects of global sourcing industry. This report presents the results of a study we conducted in November 2019 with senior stakeholder from enterprises to understand their thoughts as they underwent the planning process for the year 2020.

The report highlights the enterprises’ growth sentiments, key priorities, challenges, and outlook for 2020, with a deep dive into GBS (Global Business Services) /GIC (Global In-house Centers) stakeholder groups.

Scope and report contents

  • Revenue and headcount growth in 2019 as well as expectations for 2020
  • Key business priorities and challenges
  • Digital priorities
  • Key talent challenges and priorities
  • Expectation from service providers

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