Banking IT Services State of the Market Report 2020: Hyper-segmentation Strategy Enabled by Digital Capability Platforms and Data Exchanges

28 Jul 2020
by Ronak Doshi, Aaditya Jain, Kriti Gupta, Pranati Dave, Satyajit Roy, Divyam Jain

In this research, we carry out a detailed analysis of the banking industry, analyzing the forces shaping the industry’s future, especially in the light of the COVID-19 pandemic. We have highlighted the implications for key banking functions and recommended strategies for banks to thrive in the next normal. We analyze a hyper-segmentation strategy for banks that includes setting a strong foundation through a platform-based operating model and a data exchange. This report also studies the industry’s IT services spend and provides IT outsourcing spend analysis by Line of Business (LoB), geography, and IT services segment for banks.


  • Industry: banking
  • Geography: global


In this report, we study the following topics:

  • Forces shaping the future of the banking industry
  • Technology operating model for banks to drive business transformation and implement a hyper-segmentation strategy
  • Overview of digital capability platforms and data exchanges
  • IT outsourcing spend analysis of banks across different LoBs, geographies, and IT services segments
  • Outlook for 2020
  • Implications for banking enterprises


Banking & Financial Services (BFS) - IT Services (ITS)


Page Count: 44