The Pandemic Pandemonium – Assessing the Impact of COVID-19 and the Path to Success for Banking and Financial Services (BFS) in the Next Normal

9 Oct 2020
by Manu Aggarwal, Robin Jain, Akanksha Pathak

In this study, we analyse the impact of COVID-19 on the BFS industry. We also recommend BFS enterprises to look at digital, not just as a means to fix current problems, but as a strategic exercise to create differentiation and resilience to any disruptions such as those caused by the COVID-19 pandemic. We also suggest ways in which enteprises can design a robust back-to-work strategy and look at portfolio restructuring as an option to gain some flexibility and scalability.


  • Industry: BFS
  • Geography: global


In this research, we:

  • Analyze the impact of COVID-19 on different BFS segments
  • Explore the performance of service providers
  • Study the different working models implemented
  • Suggest ways to succeed in the next normal


Banking Business Process

Sourcing and Vendor Management


Page Count: 29