Moving Toward the New Era of Corporate Learning – Learning Services Market Report 2020
State of the Market Report

18 Sep 2020
by Anil Vijayan, Priyanka Mitra, Ravjot Sachdeva

Many organizations are looking to undergo digital transformation to enhance their business outcomes. However, the true potential of adopting next-generation technologies can only be fully realized if the organization’s employees are ready to embrace these changes. The learning services (outsourcing) market is witnessing an increasing demand from buyers of all sizes. The factors responsible for this change are the need to upskill and reskill employees in line with the changing business needs, and simultaneously enhance employee engagement to increase productivity. As more buyers look to outsource parts of their learning and development activities to providers, the learning services market is likely to continue to grow at a significant pace.

In this report, we analyze the trends, drivers, and key investment themes of the learning services market. We focus on:

  • Key changes that have had an impact on talent management
  • Service providers’ response to those changes and the key investment themes in the market
  • Analysis of the market in terms of industry, geography, and key adoption trends among enterprises


Deals where learning/training has necessarily been outsourced

All industries and geographies


This report provides comprehensive coverage of the 2020 learning services market and analyzes it across various dimensions such as market overview, buyer adoption trends, solution & transaction trends, and service provider landscape. Some of the findings in this report are:

  • The learning services market grew rapidly at a rate of ~9% from 2018 to 2019
  • With growing awareness of the learning technology solutions and increasing provider maturity, this momentum is likely to continue for the next couple of years
  • Buyers headquartered in North America and Europe, the two most mature markets, are the leading adopters of learning services globally. Rising adoption is seen from the emerging markets of Asia Pacific and Latin America
  • The market has witnessed strong adoption by large-sized MNCs, which have relatively higher employee population
  • The nature of learning services contracts is largely project-based (duration less than a year)
  • The top three providers in the market are Accenture, Raytheon, and GP Strategies


Human Resources

Sourcing and Vendor Management


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