Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2020

17 Jan 2020
by Priyanka Mitra, Sharath Hari N, Ashwary Vikram Singh Chauhan

The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s recently published MPHRO Service Provider Landscape with PEAK Matrix™ Assessment 2020. The compendium provides comprehensive and fact-based snapshots of 20 major MPHRO service providers. Each profile highlights the service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio across geographies, industries, and buyer size. In addition, each profile provides the service provider’s positioning on the Everest Group PEAK Matrix and offers an insightful analysis of its capabilities.

The compendium will enable service providers to benchmark their areas of strength and those of development vis-à-vis their competitors, while buyers and potential buyers of MPHRO will be able to assess the service providers on their desired set of capabilities.


This compendium tracks 20 MPHRO service providers: Accenture, ADP, Alight Solutions, Capgemini, Capita, CGI, Conduent, DXC Technology, Hexaware, IBM, Infosys, MHR, Neeyamo, NGA Human Resources, SD Worx, TCS, Toutatis, Wipro, WNS, and Zalaris.


In this research, we analyze MPHRO service providers across the following dimensions:

  • MPHRO service capability and strategy – includes company overview, HRO leadership, target market segment, MPHRO service suite, technology strategy, partnerships, key MPHRO-related developments, and distribution of MPHRO FTEs globally
  • MPHRO client portfolio – includes total number of clients, major MPHRO clients, recent MPHRO wins, split of revenue by geography and industry, and split of deals by buyer size
  • MPHRO delivery locations – includes city-level details of key delivery locations globally
  • MPHRO strengths and areas of improvement – includes Everest Group’s assessment of service provider performance on each PEAK Matrix delivery capability dimension, along with an evaluation of key strengths and areas of improvement


Human Resources Outsourcing (HRO)


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