Elevating Procurement's Role in the Next Normal Through Digital Enablement – Procurement Outsourcing (PO) State of the Market Report 2021
State of the Market

18 Dec 2020
by Shirley Hung, Vignesh Kannan, Prateek Singh, Amir Khan

COVID-19 has had a wide-ranging impact on enterprises, including increasing pressure to cut costs, maintain operational continuity, and drive efficiencies. As organizations align their procurement goals with their strategic business agendas, they expect the procurement function to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to its more traditional cost savings responsibilities. To achieve these objectives, procurement is engaging with service providers to enable end-to-end transformation.

Increasing focus on digital enablement and the adoption of advanced/cognitive analytics, Robotic Process Automation (RPA), and mobility solutions, as well as demand from first-time outsourcers, are fueling growth in the Procurement Outsourcing (PO) market. This research provides comprehensive coverage of the PO market and analyzes it across various dimensions, including market overview, adoption trends, buyer objectives, service provider landscape, and the evolving market situation.


In this report we cover:

  • PO deals with a minimum of two procurement processes, over US$1 million in Annual Contract Value (ACV), and a minimum contract term of three years for market size / revenue estimations
  • All geographies and industries
  • Our interactions with leading 17 PO service providers with multi-process capabilities – Accenture, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Dragon Sourcing, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS – and enterprise stakeholders across locations and industry verticals


In this research, we focus on:

  • Procurement’s role in navigating disruption and preparing for the next normal
  • Delivery of sustainable value through the digital enablement of procurement
  • Leveraging of service providers for procurement transformation
  • PO market overview and adoption trends
  • Key buyer adoption trends
  • Service provider landscape for the PO market


Procurement and Supply Chain

Sourcing and Vendor Management


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