Healthcare Payer Operations – Service Provider Compendium 2020

31 Jul 2020
by Manu Aggarwal, Naman Sharma, Harshita Saaran

The Healthcare Payer Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 29 healthcare payer operations service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the global healthcare payer operations service provider landscape.

The study will enable current and potential buyers of healthcare payer services to assess the providers on their areas of strength and development based on desired capabilities.


The report evaluates 29 healthcare payer operations service providers: Accenture, Apexon Health, Atos Syntel, Capgemini, CGI, Change Healthcare, Cognizant, Concentrix, Conduent, DXC Technology, Exela Technologies, EXL, Firstsource, Genpact, HCL, Hexaware, HGS, Infosys, Mphasis, NTT DATA, Omega Healthcare, Optum, Shearwater Health, Sutherland, Tech Mahindra, Teleperformance, Visionary RCM, Wipro, and WNS.


Each service provider profile captures the following healthcare payer-related details:

  • Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships
  • Delivery locations: city-level detail of key delivery locations worldwide
  • Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage and location, and number of contracts by buyer size
  • Technology solutions: brief descriptions of key technology solutions
  • Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities


Healthcare & Life Sciences Business Process Outsourcing


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