How to Drive Global Ownership From Global In-house Centers

5 Feb 2019
by Rohitashwa Aggarwal, Samyak Mittal, Namita Dahiya

This report is available only to GICs & Shared Services (GIC/SS) members. For information on membership, please contact us

Business needs of global organizations are evolving, and so are their Global In-house Centers (GICs) or Shared Services Centers (SSCs). Having established mature capabilities for back-office and middle-office services over the last two decades, GICs/SSCs are now stepping up to focus on delivering business impact beyond arbitrage. This includes higher focus on driving revenue impact, improving end-customer experience, developing global leaders, supporting innovation, and new product development, among other things.

In this journey, GICs/SSCs are intentionally focusing on evolving the role they play in organizational initiatives and looking to drive end-to-end ownership for various projects, capabilities, and COEs.

In this document you will find:

  • An explanation of why adoption of ownership is critical in GICs/SSCs
  • Descriptions of types of global ownership in GICs/SSCs
  • Case studies highlighting various approaches, current adoption levels, key drivers and benefits, and enablers for successful adoption of global ownership

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