Enterprise Intelligent Automation Adoption Maturity | Pinnacle Model™ Analysis

30 Dec 2019
by Michel Janssen, Amardeep Modi, Utkarsh Shahdeo

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In the past decade or so, Intelligent Automation (IA) has emerged as a tool to achieve operational excellence and process optimization. Robotic Process Automation (RPA) and Artificial Intelligence (AI), which constitute IA, promise to deliver profound business impact, but it is imperative for enterprises to follow the right adoption approach to unlock maximum benefit.

Some enterprises have managed IA opportunities and risks better than others, developing a combination of differentiated capabilities to derive superior outcomes. Everest Group identifies these Pinnacle Enterprises™ by comparing IA adoption maturity across enterprises using its proprietary Pinnacle Model™ methodology.

To identify the Pinnacle Enterprises, we examined five capability areas for 49 participating enterprises: vision and strategy, implementation, technological capabilities, organization structure, and talent management. We also evaluated three types of outcomes: cost impact, operational impact, and business impact.

In particular, we cover the following topics in this report:

  • Differentiators for Pinnacle Enterprises™
  • Key implications for enterprises
  • How to accelerate your intelligent automation journey
  • An assessment of capability maturity
  • An assessment of outcomes


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