Enterprise Value Chain Automation

5 Nov 2019
by Sarah Burnett, Amardeep Modi, Anil Vijayan

While the opportunity to adopt Robotic Process Automation (RPA) has captured the attention of many organizations as they compete in the digital-first world, the pace of scaling up from initial adoption has been slow. Enterprises struggle to manage and maintain the deployed robots. Further, they are failing to identify suitable processes for automation, which means they cannot build an automation pipeline. While many best practice methodologies, either published or discussed in the industry, have covered the challenges of running RPA deployments, there has been little to address approaches to building a pipeline of processes for automation.

To address this challenge, Everest Group is developing a series of papers in which we define the Enterprise Value Chain Approach (EVCA) for identifying processes that are suitable for intelligent automation to help enterprises build a pipeline for automation. In the main paper, we define EVCA, and in a series of follow-on papers, we provide clear and compelling examples of how it can be applied in different business functions such as Finance and Accounting (F&A), HR and IT. The EVCA is process-agnostic and reasonably simple to apply. It breaks down complex processes into their basic parts, then assesses the parts for their suitability for automation using a simple framework.

The series is intended for automation CoE executives looking to scale automation in their enterprises, team leaders who wish to select processes for automation within their specific business functions, CFOs and shared services leaders who wish to increase operational efficiency and service providers looking to help their clients with innovative automation solutions.

The main paper focuses entirely on describing the EVCA:

  • Overview of the EVCA
  • Objective of the EVCA
  • When to undertake the EVCA
  • EVCA assessment framework – major dimensions and assessment approach
  • The role of process mining to augment the EVCA

The function-specific papers are available as attachments on this page.

Membership(s)

Service Optimization Technologies (SOT)

Finance & Accounting Outsourcing

Procurement Outsourcing

Cloud & Infrastructure Services

HR Services and Technology

Healthcare & Life Sciences BPO

Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)

 

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