Enterprise Value Chain Automation

5 Nov 2019
by Sarah Burnett, Amardeep Modi, Anil Vijayan

While the opportunity to adopt Robotic Process Automation (RPA) has captured the attention of many organizations as they compete in a digital-first world, the pace of scaling up has been slow. Enterprises have been facing issues managing and maintaining robots and have failed to identify suitable processes to automate, consequently failing to build an automation pipeline. And while many best practice methodologies have taken on the challenges of running RPA deployments, there has been little to build a pipeline of processes to automate.

This report focuses on ways to create a pipeline of processes to feed automation programs. We introduce a methodology called the Enterprise Value Chain Approach (EVCA), a framework that enables organizations to identify processes for automation to create and feed automation pipelines. Built on industry best practices, the EVCA is process-agnostic and simple to apply, as it breaks down complex processes into their basic parts, then assesses them for their suitability for automation. This paper is especially intended for automation CoE executives looking to scale up automation in their enterprises, team leaders wanting to select processes to automate, CFOs and shared services leaders aiming to increase operational efficiencies, and service providers looking to help their clients with innovative automation solutions.

The paper’s contents include:

  • Overview of the EVCA
  • Objective of the EVCA
  • When to undertake the EVCA
  • EVCA assessment framework – major dimensions and assessment approach
  • The role of process mining in augmenting the EVCA


Service Optimization Technologies (SOT)


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