PricePoint™: Q4 2018

8 Apr 2019
by Abhishek Sharma, Amanpreet Manchanda

PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends driven by key market developments.


PricePoint™ Q4 2018 includes the following:

  • Assessment of pricing drivers in ITO and BPO, including:
    • Buy-side dynamics
    • Supply-side dynamics
    • Key macroeconomic factors
    • Overall impact of the drivers on pricing in Q4 2018
    • Pricing outlook for Q4 2018
  • Featured research
    • Introduction to PaaS


This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:

  • Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
  • Supply-side drivers including resource utilization, support costs, and service provider financial performance
  • Macroeconomic factors including operating cost inflation and foreign exchange rates

The report also contains the aggregated impact of these drivers on pricing in Q4 2018 and the outlook for Q1 2019.

The featured research includes:

  • Automation potential across activities within workplace services
  • Degree of FTE reduction across activities within workplace services
  • Degree of market adoption
  • Automation use cases across each activity within workplace services
  • Impact of an organization’s existing operating environment on automation potential for workplace services

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