Applications Transformation for the Digital Age
From Delivery Excellence to Business Value

1 May 2019
by Yugal Joshi

In the digital age, application services organizations are under immense pressure to respond rapidly to market changes to help transform business models and deliver business value. Traditional application services models are struggling to meet evolving expectations, as they have limited adaptability to change, poor delivery speed, inefficient processes, and limited ability to drive innovation.

Application services for the digital age require a fundamental shift across key principles that form the building blocks of evolution. This change requires application services organizations to be agile to enable business outcomes, continuously evolve and innovate to adapt to changing business dynamics, enable orchestration of services that are business focused, and drive cost and operational efficiency.

To transform application services for the digital age, it has become imperative for enterprises to make changes across multiple dimensions spanning technology, processes, organizational design and culture. This report analyzes the challenges inhibiting traditional application services models and outlines measures enterprises can undertake to transform application services. The areas of focus in this report include:

  • What are the key challenges of traditional application services models?
  • What are the evolving enterprise expectations from application services?
  • What are the key principles for building and evolving application services?
  • How can enterprises transform their application services and move through their evolution journey?


Application Services


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