Banking BPS – Service Provider Compendium 2019

13 Sep 2019
by Manu Aggarwal, Robin Jain, Harshita Saaran

The Banking BPS – Service Provider Profile Compendium provides comprehensive, research-backed snapshots of 30 major banking BPS service providers, including Accenture, Atos Syntel, Avaloq, Capgemini, CGI, Cognizant, Concentrix, Conduent, Conneqt, Datamatics, DXC Technology, Exela Technologies, EXL, Equiniti, Firstsource, FIS, Genpact, HCL Technologies, IBM, Infosys, Mphasis, NIIT Technologies, NTT Data, Sutherland Global Services, TCS, Tech Mahindra, Teleperformance, Virtusa, Wipro, and WNS.


Each service provider profile captures the following banking BPS details:

  • Service suite and scale of operations: key leaders, service suite, FTEs, revenue, and recent developments
  • Delivery locations: key delivery across the world
  • Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage & location, and the number of contracts by buyer size
  • Technology solutions: brief profiles of key technology solutions
  • Risk management & regulatory reporting: the provider’s risk management & regulatory reporting capabilities
  • Everest Group assessment: the service provider’s position on the Everest Group PEAK Matrix™, market share & delivery capability assessment, and comprehensive analysis of the service provider’s capabilities

In addition, the compendium analyses the global banking BPS service provider landscape.

The objective of this compendium is to provide key stakeholders a snapshot of the offerings and capabilities of 30 major banking BPS service providers. Specifically, the report allows for comparison of service providers based on their areas of strength and development. It helps current and potential buyers of banking BPS services to assess service providers on the capabilities that they desire.


Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)


Page Count: 199